Terms of Service

1. Definitions

• Client means the person or entity ordering services.
• Services means German localization, UX-driven transcreation, UX/UI copy and language QA of existing German content.
• Deliverables means localized or transcreated content, updated Figma frames, CSV, JSON, XLIFF or other agreed file formats, terminology lists and QA reports.
• Project Files means Figma links, content exports, glossaries, style guides and instructions provided by the client.

2. Scope of services

We provide professional German localization, UX-driven transcreation, UX/UI copy and language QA services as described on our service and pricing pages.

• Localization: adapting product, UX/UI and marketing content for German-speaking users while preserving intent, terminology and brand tone.
• Transcreation: rewriting marketing and high-impact copy so intent, emotional impact and conversion goals land with German audiences.
• UX/UI copy: optimizing microcopy, buttons, forms, error messages, notifications and onboarding steps for usability.
• Language QA: reviewing existing German content — including AI-generated content — for terminology, consistency, accuracy and usability.

3. Ordering and acceptance

• An order is placed when files and requirements are submitted by email or another agreed method and the scope is confirmed.
• We may request clarification before work begins.
• We may decline projects that cannot be completed to an acceptable standard or propose a revised scope.

4. Client responsibilities

• You must have the right to share the provided project files and request the service.
• You should provide complete instructions, including target market (DE, AT, CH), formatting preferences, terminology and any existing style guide.
• You should review deliverables promptly and report objective issues within the revision window.

5. Delivery and turnaround

• Turnaround times are estimates unless expressly agreed in writing.
• Delays may occur if files are incomplete, corrupted, unclear or if scope changes after work starts.
• Deliverables are provided in the agreed format, such as updated Figma frames, CSV, JSON, XLIFF, XLSX or DOCX.

6. Confidentiality

Client project content is treated as confidential and access is restricted to those involved in delivery on a need-to-know basis.

If you require an NDA, please request it before submitting sensitive materials.

7. Data handling and retention

Data handling is described in our Privacy Policy.

• Project files: generally retained up to 30 days after project completion unless otherwise agreed or legally required.
• Earlier deletion: available on request, subject to operational feasibility.

8. Revisions and quality

• Objective errors that deviate from agreed specifications may be corrected.
• Revision requests should normally be made within 7 calendar days of delivery unless otherwise agreed.
• Requests that change the original scope may be billed as additional work.

9. Pricing, payments and taxes

Rates may vary according to complexity, terminology density, target market and turnaround requirements. Current starting rates are listed on the Pricing page.

• Deposits may be required for new clients or larger projects.
• Monthly retainers may be available by agreement for ongoing localization needs.
• The client is responsible for applicable fees, taxes or conversion costs unless otherwise agreed.

10. Cancellations and refunds

• If a project is cancelled before work starts, no service fee is charged other than non-refundable processor fees where applicable.
• If cancellation occurs after work starts, completed work may be billed proportionally.
• Refunds are not provided for completed work that matches agreed specifications, but legitimate quality issues can be reviewed.

11. Intellectual property

• You retain ownership of your source materials.
• Upon full payment, you receive rights to use the deliverables for their intended purpose.
• Anonymous, non-identifying performance statistics may be used unless otherwise agreed.

12. Prohibited use

• You may not submit illegal content or materials you do not have the right to provide.
• You may not attempt to compromise the website or transmit malicious files.

13. Disclaimers

• Transcrecia does not provide legal or medical advice.
• Localization quality may be affected by unclear source content, missing context or incomplete style guides, despite reasonable effort and agreed workflow.

14. Limitation of liability

To the maximum extent permitted by law, Transcrecia is not liable for indirect or consequential damages.

Where liability cannot be excluded, total liability is limited to the amount paid for the service directly related to the claim.

15. Governing law and disputes

These terms are governed by the applicable law relevant to the contracting relationship and service context.

We encourage disputes to be addressed first through direct contact and practical resolution.

16. Changes to these terms

These terms may be updated from time to time. The latest version will be posted on this page.