Privacy Policy

Introduction

At Transcrecia, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our German transcription services.

We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By using our services, you consent to the practices described in this policy.

Information We Collect

Personal Information

When you use our services, we may collect the following personal information:

Contact Information: Name, email address, phone number, company name
Billing Information: Payment details, billing address, transaction history
Service Information: Audio/video files, transcription preferences, project specifications
Communication Data: Correspondence, feedback, support requests

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address, browser type, device information
Website usage data, pages visited, time spent on site
Cookies and similar tracking technologies

How We Use Your Information

We use your personal information for the following purposes:

To provide and maintain our German transcription services
To process transactions and send related information
To respond to your inquiries and provide customer support
To improve our website, services, and user experience
To send administrative information, updates, and security alerts
To comply with legal obligations and protect our rights

Audio/Video Files: Your audio and video files are processed solely for transcription purposes. We implement strict security measures to protect your content and delete files according to our data retention policy unless you request otherwise.

Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), our legal basis for collecting and using personal information depends on the context in which we collect it:

Contractual Necessity: Processing is necessary to perform our contract with you
Legitimate Interests: Processing is necessary for our legitimate business interests
Consent: You have given explicit consent for specific purposes
Legal Obligations: Processing is necessary to comply with the law

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: With trusted third parties who assist us in operating our website and providing services (payment processors, hosting providers)
Legal Requirements: When required by law, regulation, or legal process
Business Transfers: In connection with a merger, acquisition, or sale of assets
Protection of Rights: To protect the rights, property, or safety of Transcrecia, our users, or others

All third-party service providers are required to maintain appropriate security measures and are prohibited from using your personal information for any other purpose.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Secure server infrastructure with restricted access
Regular security assessments and updates
Employee training on data protection
Confidentiality agreements with all staff and contractors

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Customer Data: Retained for the duration of our business relationship and for a reasonable period thereafter
Audio/Video Files: Deleted after transcription completion unless otherwise requested
Financial Records: Retained for 7 years as required by tax laws
Marketing Data: Retained until you unsubscribe or request deletion

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: The right to request copies of your personal information
Rectification: The right to request correction of inaccurate information
Erasure: The right to request deletion of your personal information
Restriction: The right to request limiting how we use your information
Portability: The right to request transfer of your data to another organization
Objection: The right to object to our processing of your personal information
Withdraw Consent: The right to withdraw your consent at any time

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Types of Cookies We Use

Essential Cookies: Necessary for the website to function properly
Analytics Cookies: Help us understand how visitors interact with our website
Preference Cookies: Remember your settings and preferences
Marketing Cookies: Used to track visitors across websites for marketing purposes

International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Serbia and choose to provide information to us, please note that we transfer the data to Serbia and process it there.

For transfers to countries not deemed to provide an adequate level of data protection, we implement appropriate safeguards such as standard contractual clauses.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Last Updated: January 1, 2024